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| HELP TOPICS |
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HOW TO PLACE YOUR ORDER |
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Our How-to-Order guide will tell you everything you need to know to place an order on
purepaddlesports.com
. . . it's easy and completely secure and if you get stuck simply call up customer service toll-free at
(888) 452-9257 Mon - Fri, 9am - 6pm (PST) and they will assist you with your order.
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| 1. SHOPPING AND EXPLORING OUR SITE |
- Use our top navigation buttons or side navigation buttons to visit a category or section of your choosing.
- When in a particular section continue your shopping by clicking on a product image or link to find out more details
and/or to visit another page.
- You can also use our website's QUICK SEARCH function to quickly find what you are looking for.
- Once you have found an item you would like to consider purchasing, simply click on the item's ADD TO CART
- This Item of choice will be displayed in your shopping cart. You are free to remove
this and any other items in your shopping cart at any time you wish. Until you complete your checkout process,
you have not purchased these items. Click on the CONTINUE SHOPPING
button to resume shopping.
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| 2. REVIEWING A PRODUCT ITEM |
When on an product detail page you will be able to review all the details related to this item before you make your purchase.
- Detailed item image.
- Key features and specifications.
- Item price and availability
- Other related items.
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| 3. ADDING AN ITEM TO YOUR SHOPPING CART AND CHECKING OUT |
On completion of reviewing your selected item details,
- Select from the available sizes, and color options presented to you in the form of drop down menus
- Once completed click on the item's ADD TO SHOPPING CART button.
- You will now be take to view the contents of your shopping cart. Should you wish to continue shopping, simply click on the
CONTINUE SHOPPING button.
- Should you wish to complete your purchase you can add additional quantity to an item or
remove one or more of the items in your shopping cart. When you are satisfied with the contents of your shopping
cart and are ready to checkout, simply click on the SECURE CHECKOUT button.
- Fill out all the necessary fields with your contact, shipping, billing and payment
information. Please rest assured that you are now in a secured environment and you personal information will not be
released or get in the hands of any third party. (If you look at the URL of your browser window you will see you are
in a https:// page and not the regular http:// page which is unsecured.)
- Once you submit your information and your order has been submitted you will
receive an order confirmation on screen. You can print this page out for your records. You will also receive an
email within moments with all your order details which is your receipt and proof of purchase.
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| 4. COMPLETE YOUR ORDER |
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- We will e-mail you once your order has been shipped.
- To check on your order status, you can either go to your shipment confirmation email and
click on your track shipment link, or visit www.ups.com
and enter in your tracking number listed in your confirmation email or call our
customer service department toll free at (888) 452-9257 and we will be happy to assist you.
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5. HELP |
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If you are in any way confused or facing difficulty in placing your order online
please feel free to place your order over the phone by calling us toll-free at (888) 452-9257.
Our customer service department will be very happy to assist you place your order and answer any questions you may have about our products and service.
Call Toll Free: (888) 452-9257
Customer Service Hours: Monday - Friday, 9am - 6pm (PST)
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